Frequently Asked Questions
Everything you need to know before hitting the trails or the slopes.
How do I determine the correct bike size for my height?
We provide a comprehensive sizing chart on every product page. If you are between sizes, we generally recommend sizing down for more technical control or sizing up for increased stability at high speeds.
Do you offer professional assembly for bikes purchased online?
Yes. All bikes shipped directly to your home are 85% assembled. We recommend bringing your bike to a certified mechanic for final tuning, or you can select 'In-Store Pickup' to have our technicians fully assemble and safety-check it for free.
What is your return policy for ski and snowboard equipment?
We accept returns on unused equipment in its original packaging within 30 days of purchase. Please note that for safety reasons, we cannot accept returns on skis once the bindings have been mounted.
Do you offer seasonal tuning and maintenance services?
Absolutely. Suburban Ski and Bike offers full-service maintenance, including wax applications, edge sharpening for skis, and comprehensive drivetrain tune-ups for bicycles at our physical workshop.
How long does shipping take for oversized items?
Oversized items like bikes and ski racks typically ship via specialized freight and arrive within 5-10 business days. You will receive a tracking number and a delivery window once the item leaves our warehouse.
Are the products covered by a manufacturer warranty?
Yes, all new equipment sold at Suburban Ski and Bike is covered by full manufacturer warranties. We are an authorized dealer for all brands we carry and can assist you with the claims process if a defect occurs.